Frequently Asked Questions
This question and answer guide is intended to provide a brief introduction to Carpets For You Ltd These sections are regularly updated.
Offering outstanding customer service
We are committed to providing outstanding customer service by selling a comprehensive range of flooring products at the best possible prices, supported by our excellent, friendly and Knowledgeable staff and by organising a high quality carpet fitting service. Every aspect of our business affects customers directly or indirectly and so every member of staff has a responsibility to consider customers. We strive to make shopping for carpets / flooring a happy, enjoyable and stress-free experience.
The quality of the fitting service, undertaken by our experienced and seasoned carpet fitters, has enabled us to improve service to our customers. Our fitters attend various courses to keep them up to date with the latest methods and products to ensure we have one of the best fitting services in the Island.
Thank you for visiting us!
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Do you have your own fitters?Yes, we employ fully qualified fitters who are improving their skills on a regular basis with various courses to keep them up to date with the latest products & fitting methods. We also employ top quality experienced sub-contractors.
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What do you offer me as a customer ?We aim to be the first choice for customers by offering a wide range of carpets, rugs and vinyl flooring at reasonable prices with unrivalled customer service and a stress free, enjoyable experience.
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What if you do not have what I want in stock ?We use all the major manufacturers and we can usually have a carpet / flooring delivered and fitted within a couple of weeks. (Specially made / Bespoke items will take longer).
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Do I have to measure the area myself ?We offer a complete FREE Measuring and Estimating service. We could call at your property at a mutually convenient time that would suit your busy schedule.
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Does the price include fitting ?, What if I want to fit it myself ?"We can give you a breakdown of costs to include / exclude fitting, we can even deliver the flooring to your door.
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Do I have a choice of underlay ?Yes, we have various qualities in stock, we can also advise which would best suite your requirements, samples are available in store
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Can I take samples home ?You can call in to the store and borrow samples or we can deliver them whilst measuring
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Will I have to leave a deposit for the samples we take ?We do not charge for the samples, we only require a name and contact telephone number
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Do I have to pay for my new flooring in advance ?We only require a 50% deposit upon acceptance of the estimate.
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Do I have to move all the furniture ?We regret that we are no longer able to move customers furniture due to 'health & safety risks & insurance restrictions. We will however, work with you to arrange the fitting over a number of days at no additional cost to ensure you have enough time to remove/reinstate your belongings.